Privacy, Cookies & Terms of Use Policy

This Privacy Policy sets out how London Vetcare Ltd (“we”, “us”, or “our”) uses and protects any information that you give when you use this website: www.lapspayvet.co.uk.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, it will only be used in accordance with this policy.

Who we are
This website is operated by London Vetcare Ltd, registered in England and Wales.
Registered Address: 7–8 Battersea Square, London, SW11 3RA
Procedures are carried out at Battersea Square Vets, owned and run by Dr Tristan Martin MRCVS and Dr Sarah Martin MRCVS

What we collect
We may collect the following information when you use our contact form, subscribe to updates, or request services:

Your name
Contact information including email address and phone number
Pet details where relevant (e.g. name, breed, age)
Information relating to your enquiry or appointment

What we do with the information
We use this information to:

Respond to your queries or appointment requests
Provide veterinary services and pre-operative/post-operative advice
Improve our services and communications
Comply with our legal and regulatory obligations

We will never sell or lease your personal information to third parties. We may share data with trusted service providers for the purpose of running this website, managing bookings, or supporting our veterinary services — but only where strictly necessary and under confidentiality agreements.

Security
We are committed to keeping your information secure. We have appropriate physical, electronic, and managerial procedures in place to safeguard the information we collect online.

Your rights
You have the right to request details of the personal information we hold about you, to have it corrected, or to ask us to delete it (subject to legal and regulatory requirements).

To make such a request, please email: hello@battersea.vet

Cookies
This site uses cookies to enhance your browsing experience. You can choose to accept or decline cookies via your browser settings. Please see our separate Cookie Policy for more details.

Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review it periodically.

Cookie Policy

Last updated: [July 2025]

This Cookie Policy explains how London Vetcare Ltd, trading as lapspayvet.co.uk, uses cookies and similar technologies on this website.

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help improve your experience by remembering preferences, enabling functionality, and gathering anonymous usage data.

How we use cookies

We use cookies to:

Ensure the website functions properly
Understand how visitors use the site, so we can improve content and performance
Remember information you’ve entered (e.g. forms or contact details)
Support security and system administration

Types of cookies we use

Essential cookies – Required for core site functions (e.g. navigation, access to secure areas).
Analytics cookies – Help us understand how visitors use our site (e.g. Google Analytics). These cookies collect information anonymously.
Functionality cookies – Remember your preferences or settings to enhance your experience.

Managing cookies

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may impact how the site functions.

For more information on how to manage cookies, visit: www.allaboutcookies.org

If you have any questions about our use of cookies, email: hello@battersea.vet

Terms of Use Last updated: July 2025

These Terms of Use govern your access to and use of the website www.lapspayvet.co.uk. By using this website, you agree to be bound by these terms.

Who we are

This site is owned and operated by London Vetcare Ltd, located at Battersea Square Vets, 7–8 Battersea Square, London, SW11 3RA.

Website content

All content on this site is for general informational purposes only. It is not intended as medical or veterinary advice. For personalised guidance or treatment, please contact us directly.

We reserve the right to update, remove, or change content without notice.

Intellectual property

All text, images, graphics, and logos on this site are the property of London Vetcare Ltd unless otherwise credited. You may not reproduce or reuse any part of this site without written permission.

Limitation of liability

We take reasonable care to ensure the accuracy of the information on this website, but we cannot guarantee it is always up to date. We are not liable for any loss or damage arising from your use of, or reliance on, content from this website.

Links to other websites

Our website may include links to external sites for your convenience. We are not responsible for the content, privacy, or practices of those websites.

Changes to these terms

We may update these Terms of Use from time to time. Please check back periodically to stay informed.

For questions or concerns, contact: hello@battersea.vet